Fees and Feedback
We aim to deal with all instructions and papers within a reasonable timeframe which we will endeavour to agree on acceptance of instructions/papers. We can agree dates for a speedy turnaround or specific dates for each individual circumstances. Timeframes may be affected by complexity or interaction with outside parties such as courts or statutory bodies; we will keep clients apprised of any such factors.
Work may be carried out on an hourly rate basis or we may agree a fixed fee. The specific individual hourly rate can be agreed when instructions are acknowledged depending upon the complexity and urgency of the work. All of our barristers are VAT registered and VAT will apply to all work undertaken at the rate set from time to time.
We welcome early discussion as to the suitability of a specific barrister for a specific case. The right barrister will have the relevant expertise to deal with the case but will not be too junior, or too senior depending on the complexities.
We aim to allocate all cases to the correct level of experience and seniority which we believe will prove most to be the most cost-effective solution for our clients.
If, due to urgency, we allocate paperwork to a more senior member of the Chambers, we will charge the appropriate hourly rate for the work, not for the barrister. We welcome early discussion to ensure the correct fee is applied to the case at the outset.
All our barristers are regulated by the Bar Standards Board (BSB) and hold a current practising certificate, details can be found at the following link: The Barristers’ Register
If you are not satisfied with the service provided, you can make a complaint to Chambers. Click here for further information on the Chambers’ complaints procedure.
If you are not satisfied with the response you receive from my chambers, you can make a complaint to the Legal Ombudsman. You must contact the Legal Ombudsman either within 6 months following the conclusion of our handling your complaint, within 6 years from the date of the act/omission, or 3 years from the date that you should reasonably have known there were grounds for complaint (if the act/omission took place before the 6 October 2010 or was more than six years ago).
The Legal Ombudsman’s details are as follows:
This data demonstrates that providers which received an ombudsman decision in the previous 12 months and in each case the data shows whether or not the provider was required to give the consumer a remedy.