Fees and Feedback

Fees and Feedback

Fees

We aim to complete and return all paperwork within 14 days (2 weeks) of receipt if no specific deadline is provided. We can work to much faster timescales if requested or we can agree a specific target date for each individual circumstance. We will always advise at the outset if counsel is unable to meet any deadline. 

Each barrister has a standard hourly rate for their work. The individual hourly rate can be agreed when instructions are acknowledged if preferred. We welcome early discussion as to the suitability of a specific barrister for a specific case. The right barrister will have the relevant expertise to deal with the case but will not be too junior, or too senior depending on the complexities. 

We aim to allocate all cases to the correct level of experience and seniority which we believe will prove most to be the most cost-effective solution for our clients. 

If, due to urgency, we allocate paperwork to a more senior member of the Chambers, we will charge the appropriate hourly rate for the work, not for the barrister. We welcome early discussion to ensure the correct fee is applied to the case at the outset. 

 

Redress

All our barristers are regulated by the Bar Standards Board (BSB) and hold a current practising certificate, details can be found at the following link: The Barristers’ Register 

Complaints information 

If you are not satisfied with the service provided, you can make a complaint to Chambers. Click here for further information on the Chambers’ complaints procedure.

If you are not satisfied with the response you receive from my chambers, you can make a complaint to the Legal Ombudsman. You must contact the Legal Ombudsman either within 6 months following the conclusion of our handling your complaint, within 6 years from the date of the act/omission, or 3 years from the date that you should reasonably have known there were grounds for complaint (if the act/omission took place before the 6 October 2010 or was more than six years ago). 

The Legal Ombudsman’s details are as follows: 

Legal Ombudsman 
PO Box 6806 
Wolverhampton 
WV1 9WJ 
Tel: 0300 555 0333 
Email: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk 

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